Here's what to expect

We know you're excited to get your hands on your new skincare, so we keep our shipping simple, transparent, and honest. This page lays out exactly how our shipping works — processing times, delivery estimates, where we ship, and what to do if anything goes wrong. No fine print, no surprises, no mystery fees. By the time you finish reading, you'll know exactly what to expect from the moment you order to the moment your package arrives.

Processing time

As soon as you place your order, our team gets to work. Every order is carefully packed and dispatched within 1 to 3 business days. That means in most cases your order is on its way to you within a couple of days of your purchase — whether you ordered a single cleanser or a full routine of moisturizers and face wipes. We move quickly because we know you don't want to wait any longer than you have to.

Delivery time

Once your order leaves us, it's in the hands of our trusted shipping partners. You can expect delivery in approximately 6 to 12 business days from dispatch, depending on where you are in the world. Most orders arrive comfortably within this window. Delivery times are estimates and can vary slightly based on your location and how busy shipping networks are at any given moment — especially around big holiday seasons — but we always do everything we can to get your order to you on time.

Where we ship

We ship worldwide, and we mean it. There are no country restrictions, no "we can't deliver there" surprises, and no minimum order amounts. Whether you're ordering one face wipe to try us out or building a complete skincare routine, your order ships free to wherever you call home. We believe everyone, everywhere, deserves access to good skincare — and shipping shouldn't be a barrier to getting it.

Duties and customs

Here's one of our favorite parts, because it's the part that saves you money and stress. All duties, taxes, and customs fees are included in the price you pay — always. That means the total you see at checkout is the total you pay, full stop. When your package arrives, there will be no surprise bill at the door, no additional customs charges, no awkward payment to your delivery courier. International shopping should feel effortless, and with us, it does.

Tracking

You should never have to wonder where your order is. Once your order is dispatched, we email you a tracking link so you can follow your package every step of the way — from our shelves, through the shipping network, and right to your door. Checking in on your order is easy, and it gives you peace of mind that your skincare is on its way.

Delays and issues

We do our absolute best to get every order delivered on time, but occasionally things happen that are outside our control. Customs can occasionally take a little longer than expected, especially during busy seasons. Severe weather can slow down shipping networks. And very rarely, a package may arrive damaged or go missing.

If your order is delayed, or if your package arrives damaged or doesn't arrive at all, please don't worry — reach out to us through our Contact Us page and we'll take care of it. We'll track down what happened, and if your order is lost or damaged, we'll make it right. When you shop with us, you're never alone in sorting out a shipping issue. We're with you until your products are safely in your hands.