We want you to love what you ordered

Buying skincare online is a little leap of faith — you can't feel the texture or test the scent before you commit. So we've built our refund policy around a simple idea: you should feel completely confident in every order, and if something isn't right, we'll make it right. That's why we give you a generous 60 days to decide whether a product is truly yours. We'd much rather earn a happy, returning customer than hold onto a product someone doesn't love.

Return window

You have 60 days from the day your order is delivered to start a return. That's two full months to use, test, and decide — far more generous than most skincare brands, and for good reason. Your skin needs time to tell you what it likes, and we want you to have that time without feeling rushed or pressured. Whether you've used a product once or lived with it for a while, if it's not working for you, you're covered within that window.

What's returnable

We keep our return policy refreshingly simple. Most items are returnable as long as they're in good condition and in their original packaging. Unused or gently used products that are still in sellable shape are welcome back. And if you receive something that's defective, damaged, or simply not what you ordered, that's absolutely covered too — that's on us, and we'll sort it out without making you jump through hoops.

We trust you, and we ask for the same trust back. As long as a product is being returned in reasonable condition and in its original packaging, we'll accept it within the 60-day window.

How to start a return

Starting a return is easy, and we've made sure there's no maze to navigate. Just reach out to us through our Contact Us page and let us know you'd like to return an order. It helps to have your order number handy — you'll find it in your order confirmation email. Tell us which items you'd like to return and why, and we'll guide you through the next steps from there.

Once you've contacted us, we'll walk you through everything you need to do, clearly and step by step. We don't do confusing return forms or hidden fine print. We just want the process to feel as simple and kind as the rest of your experience with us.

Refund timing

Here's exactly what to expect on timing. After your return arrives back with us and we've had a chance to check it, we process your refund within 5 to 10 business days. Your refund is returned to your original payment method, so you don't have to think about it — the money finds its way back to you the way you paid. If any delay ever occurs, we'll keep you informed every step of the way. Our goal is a refund process that's as stress-free as possible.

Exchanges and cancellations

Not sure a product is the right one? We're happy to arrange an exchange instead of a return — just let us know through our Contact Us page and we'll help you find the right match and get a replacement on its way. We'd love for you to end up with products you genuinely love.

And if you change your mind before your order ships, no problem at all. As long as your order hasn't already been dispatched, you can cancel it and we'll make sure you're not charged. We understand plans change, and we make it easy to change yours.

Our commitment

At the end of the day, our refund policy comes down to one thing: your happiness with our products. We make skincare because we believe everyone deserves to feel confident in their skin, and a product that doesn't deliver on that promise isn't doing its job. If you're ever less than delighted, come talk to us — our Contact Us page is always open, and we'll treat your situation with the care and respect you deserve. That's not just a policy. That's how we do business.